Updated October 13, 2026

Terms of use

The portal

The Koja portal lets tenants send and follow maintenance requests, lets owners see their buildings, and lets owners and managers use the Koja Property Manager software. It is provided by Koja Property Management.

Emergencies

The portal doesn't replace emergency services. For fire, a gas smell, a major leak or any danger, call 911, then your property manager. Requests are read during business hours.

Your account

• Keep your password to yourself, and tell us if you think someone else is using it.
• Give accurate information, and only send photos of your own home.
• Stay courteous: abusive or threatening messages can lead to a suspended account.

The software

Koja Property Manager is free for now. A membership may be required later; we'll tell you in advance, and you can download your data at any time. The software is provided as is. Its calculations and forms don't replace legal, tax or accounting advice: check notices before you send them.

Your data

You keep ownership of the data you enter. Our privacy policy explains how we protect it.

Changes

We may change these terms. We'll tell you about important changes by email or in the portal.